FAQ

FAQ

IS ORDER MODIFICATION POSSIBLE? Regrettably, once an order is placed, no alterations can be made to its details or shipment address.

IS ORDER CANCELLATION ALLOWED? Unfortunately, we are unable to cancel orders once they have been placed; all sales are considered final.

CAN I INITIATE A RETURN? Refunds, returns, or exchanges are not available; all sales are considered final.

IS PRODUCT EXCHANGE PERMITTED? We regret to inform you that we do not currently facilitate product exchanges; all sales are final.

HOW CAN I VERIFY MY ORDER STATUS? To check your order status, kindly log in to your account. If you do not have an account, refer to your shipping confirmation email for tracking details. Alternatively, you can track your order status at the following links using your tracking number:

Domestic Orders: Visit usps.com for tracking

International Orders: Visit ups.com or usps.com for tracking depending on country/location 

 

WHY AM I SEEING MULTIPLE CHARGES ON MY ACCOUNT?

If you notice duplicate charges, please allow a few days for them to resolve automatically. If the issue persists and you are certain you placed only one order, please send an email to support@billingtonfarms.com, including a screenshot of the duplicate charge for further assistance.

MY ORDER WAS CANCELLED DUE TO HIGH FRAUD. WHY?

Regrettably, your order was flagged as High Fraud and automatically cancelled. High Fraud orders cannot be reversed.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept online payments via Visa, Mastercard, and American Express.

WHAT SHOULD I DO IF MY ITEMS ARRIVED DAMAGED?

In the rare event of receiving damaged products, contact customer service within 48 hours, providing photos of the issue and a screenshot of your order confirmation email.

I RECEIVED THE WRONG ITEM(S). HOW DO I RESOLVE THIS?

Contact support@billingtonfarms.com within 48 hours, including your order number and a photo of the incorrect item received.

I REFUSED MY DELIVERY. WHERE IS MY REFUND?

Refusing delivery incurs a $10 restocking fee, and outbound shipping is non-refundable. Allow 7-10 business days for the refund to appear once the return is processed. Note that refused or unclaimed international orders will not be refunded.

MY PACKAGE IS STUCK WITH NO MOVEMENT IN TRACKING. WHAT SHOULD I DO?

Consider a package lost if there's no movement for 7-14 business days from the shipment date. Email support@billingtonfarms.com if the tracking information shows no movement.

I ENTERED THE WRONG ADDRESS. CAN YOU HELP?

Ensure accuracy when entering your shipping address; Billington Farms is not responsible for orders sent to an incorrectly provided delivery address.

I ORDERED FROM A FRAUDULENT SITE. WHAT SHOULD I DO?

Contact your bank to open a chargeback dispute upon confirming the site's fraudulence. We cannot invoice items from fraudulent sites; wait until we are restocked and place orders only through our official website www.billingtonfarms.com. Orders cannot be placed over the phone for privacy and card information protection.

Damages and issues 
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.


Unfortunately, we cannot accept returns on sale items or gift cards.


 In the case that your refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Shipping:

Our shipping policy is set to best service our customers from all over the world. Due to increased order volume and Covid-19 protocols, please allow additional time for processing.

All orders are hand made and processed within 7 to 21 business days (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

After your order has been shipped, delivery time within the United States is 3-5 business days, and 14-30 business days internationally. Please keep in mind that shipping times are subject to change during holidays and/or limited edition launches.

Shipping charges for your order will be displayed at checkout.

Items shipped outside of the United States may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Billington Farms.